Help! Do you know anyone who works for Avis? I am desperate as Veronica is traveling next week and I’ll be in Europe!
Veronica’s company credit card expires 11/2021. Got her new card, went into her Avis profile to update the expiration date, and got an error message stating “Problem with Drivers License, call customer service”. Ummmmm…..ok, nothing has changed on her drivers license but I called anyway since I still needed the expiration date changed on her credit card. Rep couldn’t help me, got the same error, transferred me, they couldn’t help, told me to email the profile department at Avis. I did that Monday morning. No response. I followed-up yesterday, no response. So, I call Avis at 9am today, it is now 11:30am and I just got off the phone. I was transferred 9 times, I kept track, finally got a supervisor. After “click clacking” on her keyboard she states……”Veronica is on the do not rent list you will have to email that department.” Huh? She rents a car from them every 2 weeks and has never had any issues. I am beyond frustrated!
I have emailed the do not rent department, not sure if/when they will respond. If you’ve had this experience what hoops did they make you go thru? From what I read online it’s a huge hassle. But, again, I have no idea why she’s on this list.